Nugget app

Case study

The Nugget is a mobile-first platform designed to simplify the dining-out experience for families with young children. With a dual focus on convenience and family experience, the app empowers parents and carers to make informed, stress-free choices about where to eat based on reviews, dining options, facilities, and family-specific filters.

Client

Nugget

Services

Product development UI & UX Design Strategy

Industries

Parent tech, dining

Date

August 2024

Overview

The Nugget is a mobile-first platform designed to simplify the dining-out experience for families with young children. With a dual focus on convenience and family experience, the app empowers parents and carers to make informed, stress-free choices about where to eat based on reviews, dining options, facilities, and family-specific filters.


Parents and carers often find themselves wasting time scrolling through generic restaurant sites or navigating poorly categorised listings. The Nugget fills this gap by offering a complete, trusted guide to family-friendly restaurants curated through community input and tailored filters.


Product Vision


To create a simple, joyful and reliable tool that helps families find the best places to eat out - quickly, confidently and with all the information they need to ensure a fun and smooth experience.


Problem Definition


Families often face stress and wasted time when trying to find a suitable place to eat out, especially when catering to the needs of babies, toddlers and young children. Current restaurant platforms fail to provide the specific filters and trustworthy reviews parents need - like pram access, child-friendly menus, clean facilities and welcoming environments - resulting in poor experiences, unnecessary costs, or repetitive visits to the same few restaurants:

  • Time-consuming restaurant research

  • Stressful search while searching restaurant whilst on the move

  • Fear of choosing a spot that doesn’t accommodate kids (no high chairs, no changing tables, limited menu)

  • Incomplete or unreliable reviews that don't speak to family-specific needs

  • Wasted money or meltdowns due to poor fit

  • No single, user-friendly platform for family dining

  • Reliance on patchy Google or TripAdvisor reviews

  • Lack of child-specific filters (e.g., pram access, toddler menus, space to play)

  • Word-of-mouth or parenting forums as the only trusted sources


"We ended up somewhere with no kids' menu and no space for the pram - nightmare!"


The Solution


The Nugget is a purpose-built app that helps families quickly and confidently find dining spots that suit their specific needs, whether it’s a café with high chairs and buggy access or a restaurant with space for energetic toddlers. By combining detailed filters, real parent reviews and curated restaurant insights, The Nugget removes the guesswork from eating out with children. The platform is designed to save time, reduce stress and make family dining more fun, accessible, and inclusive - turning everyday outings into smoother, more joyful experiences.

A friendly, simple mobile app that:

  • Allows filtering like: pram access, high chairs, kids menu, breastfeeding welcome, change tables etc.

  • Provides ratings from fellow families

  • Maps cafes and restaurants based on proximity, quality and child-friendliness

  • Crowd-reviewed restaurant pages

  • Contributor rewards and badges

  • Offline ‘day out’ city guides

  • Partnership opportunities with restaurants


Strategic Objectives

  1. Build a trusted, go-to discovery platform for parents and carers

  2. Reduce the stress of choosing family dining spots

  3. Crowdsource and validate helpful restaurant data through reviews

  4. Strengthen partnerships with restaurants offering verified family-friendly experiences

  5. Lay the groundwork for affiliate bookings or discount partnerships


Discovery


Lean Canvas identified two-sided network potential:

  • Supply-side: restaurants looking to attract more family traffic in quieter periods

  • Demand-side: parents, grandparents or carers looking for better dining experiences so all members enjoy the occasion


User Research


Surveys to over 250 parents and carers yielded strong interest:

  • 89% said they’d use the app weekly

  • 73% currently use 3+ sources to decide where to go

  • 62% felt "not confident" picking a new dining restaurant


Surveys and interviews revealed recurring themes:

  • Time-poor parents want fast decisions

  • Amenities were key (pram access, high chairs, changing tables, colouring, games on/offline)

  • Need for emotional reassurance: “will this place welcome my family?”

  • Importance of reliable crowd-sourced info


Top User Insights:

"I’d love to know before we go - can I breastfeed here? Is there space for my toddler to run around?"

“I just want to enjoy a coffee while my baby is napping without worrying.”

"We always end up at the same few places because it's too risky to try new ones."

Market Comparison

Platform

Filters for Kids

Crowd-Sourced Reviews

Family Focus

Booking

Google Maps

TripAdvisor

The Nugget

❌ (for now)

The Nugget stands apart through its deep family-centric filtering and values-led approach.

Branding


Brand keywords:

Fun, Family, Curious, Delicious


UI Concepts:

  • Warm tones, rounded buttons, emoji-style icons

  • “Nugget Score” badge for restaurants that exceed family-friendly expectations

  • Minimal tap journey from map → filters → shortlist → info


Tone of voice

Playful but practical. Optimistic without being cheesy. Clear and non-judgmental.



Personas

  1. Karla – Working Mum of Two Under 5
    Needs a fast, trusted way to pick a weekend café without stress.

  2. Luis – Single Dad on City Break
    Prioritizes amenities and friendly vibes to avoid tantrums and judgment.

  3. Tasha – Grandparent Organising Lunch
    Wants reassurance the place will suit multiple generations, dietary needs and pram logistics.

Wireframes

MVP


Key features:

  • Allows filtering like: pram access, high chairs, kids menu, breastfeeding welcome, change tables etc.

  • Provides ratings from fellow families

  • Maps cafes and restaurants based on proximity, quality and child-friendliness

  • Crowd-reviewed restaurant pages

  • Contributor rewards and badges

  • Offline ‘day out’ city guides

  • Partnership opportunities with restaurants


Go-To-Market Strategy


Rollout phases

  • Launch MVP with 500 verified restaurants

  • Build contributor network via social/community campaigns

  • Seek early partnerships with restaurant groups

  • Continue iterating based on city-by-city usage data


The Nugget launched in London with a city-based pilot campaign and a freemium membership model to encourage viral growth, community contributions and early partner engagement.


Phase 1: MVP


Target audience: Parents/carers of 0–8s in a major UK city (e.g., London)


Tactics:

  • Localised social ads (Instagram, Facebook)

  • Community posters in cafes, nurseries, NCT groups

Outcome

500+ restaurants joined within the first month, reflecting strong demand and early traction. The app quickly positioned itself as a trusted, parent-powered alternative to generic discovery tools.